Douala, Bonaberi zone Magzi, Po.Box: 3692
services@velautoparts.cm
+237 698 88 88 02

Delivery

VEL Auto & Parts delivers to the 10 regions in Cameroon. The delivery time depends on the location of the customer and only includes business days.

The average time of the delivery is displayed on the item page.

The entire progress of the order is displayed as statues on the website under orders, here, the customer can track and know the level of his order. This helps the customer to know the time the order is out for delivery. VEL Auto & Parts delivery Policy differs from Customers within and out of Douala city.

For Customers Out of Douala: 

For customers out of Douala, their orders are delivered through transportation agencies such as Touristique Express, to their destination region(NB: the customer is notified of the progress of delivery until it reaches the destination agency). Order are been CAREFULLY packaged to avoid damages before there are handed out to transportation agencies. When the order arrives at the destination agency, the customer is notified by email to collect their order from the transportation agency.

For Customers within Douala: 

They are notified when the order is ready and out for delivery. The Customer is notified through the website and by email when the order is out for delivery. 

If should in case you stumble on a problem you can always contact our support team on services@velautoparts.cm or call 698 888 802. 

 

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